Shipping policy

Shipping Policy

 

Order Processing Time

All orders are processed within 1–2 business days after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume or unforeseen circumstances, processing times may be slightly extended. If there is a significant delay, customers will be notified.

Shipping Coverage & Cost

We are pleased to offer free shipping worldwide on all orders. There are no shipping fees, and no minimum order value is required to qualify for free delivery.

Delivery Time

Our standard delivery time is 4 to 6 business days from the date of shipment. Delivery times may vary depending on your location and external factors such as courier delays, customs processing, or weather conditions.

Order Tracking

Once your order has been shipped, you will receive a confirmation message with tracking details (where available). This allows you to monitor your shipment until it arrives.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may be charged by your local authorities. These charges are the responsibility of the customer, as they are not included in our free shipping offer.

Delivery Issues

If your order has not arrived within the estimated timeframe, please contact us so we can assist.

Customers are responsible for providing accurate and complete shipping information. We are not liable for delays or delivery failures caused by incorrect or incomplete addresses.

Failed Delivery & Re-delivery

If delivery is unsuccessful due to customer unavailability or incorrect details, the package may be returned or re-attempted. Additional handling time may be required to arrange re-delivery.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date). We will investigate and work to resolve the issue, which may include a replacement or refund.

Contact Us

If you have any questions regarding your order or this shipping policy, please reach out to our support team.